ABOUT US

Bryce Madsen founded Crystal Clear Management Group in 2011 after Louis Vuitton, impressed by a build-out project he managed, asked him to provide facilities management (FM) services for their flagship store at Singapore’s Marina Bay Sands. Bryce and his long-standing Chief Operations Officer Alagu Shan perfected the art of providing FM services to the world’s top luxury retailers, with Fendi, Gucci, Hermes soon signing up for CCM’s luxury-caliber services. Client demand soon propelled CCM to new countries. Bryce first took the company to Malaysia, Thailand, and the Philippines. Eventually CCM expanded all over the Asia-Pacific and set its sights on new markets: CCM recently opened operations in the U.S. and Canada and has begun laying the groundwork to support our luxury clients in Latin America and the Middle East. Top luxury retailers demand consistently superior services in every market, and CCM takes pride in making them successful. CCM has built a premier network providing unparalleled support to luxury retailers in Asia and America.

The unquestioned experts in luxury facilities management

11

years experience

15

luxury retail clients

90 +

working professionals

14

countries & territories

VIEW SERVICES

CCM LEADERSHIP

People are everything at CCM. We hire and retain the best people, and take pride in a turnover rate of less than five percent. Simply put, our experienced staff knows how to make our luxury clients successful.

CEO

Bryce Madsen

CFO

Andre Rivier

COO

Alagu Shan

Operations Director Australia & New Zealand

Luke Murray

Operations Director Southeast Asia

Frank Taravella

Operations Manager Thailand

Kamontip Naklompa (Yui)

Operations Manager Hongkong

Ian Leung

CCM ADVANTAGE

We have earned a well-deserved reputation for quality and expertise. Our luxury retail clients rely on us to help them reduce costs, save time, and deliver the perfect experience to their customers.

01

We specialize in supporting the luxury retail sector

02

We provide a guaranteed response to client requests within one hour

03

Our “Just fix it” policy provides comprehensive service at no additional cost

global presence

From our Singapore roots, CCM has expanded to serve luxury retailers throughout Asia and Oceania. We are now expanding to the United States, Canada, and Latin America.

our office locations

SAVING OUR CLIENTS MONEY

In 2020, 88% of our repairs were conducted at no additional charge to the client under our “Just Fix It” policy.

One client reported saving $12,600 in a single year due to lower costs of air conditioner maintenance alone.

Our clients reported facilities managemet consumed up to 30% of their annual store budgets before switching to CCM.

REQUEST A CONSULTATION

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CONTACT US

CEO

Bryce Madsen

Bryce has over twenty years of experience managing businesses in the United States and Asia. For the past eleven years, as CEO of Crystal Clear Management Group (CCM), Bryce built a multinational company from the ground up that handles Facilities Management and Project Management needs for luxury retail clients across Asia, South Asia, and North America.

CFO

Andre Rivier

Andre has over twenty years of combined private and public sector work experience in the Asia-Pacific, Europe, and the United States. Andre earned a master’s degree in international relations from Yale University, a bachelor’s degree in economics from West Point, and is conversational in seven Asian and three European languages. Before joining CCM, Andre worked as a diplomat in Thailand, Laos, Fiji, Papua New Guinea, and Afghanistan, and advised senior US policymakers on Asia-Pacific policy during a stint in Washington DC.

COO

Alagu Shan

Alagu built Crystal Clear Management from the ground up, as the long standing Singapore-based Director of Operations. A formidable team builder with experience in training, team development, and delivering excellence, Alagu has worked with global brands over the past 25 years, and is adept at communicating with senior management throughout Asia. Alagu has a bachelor’s degree in electrical engineering with vast knowledge in the construction and facility management industry and is particularly experienced in time and budget management, and brings this focus to your project.

Operations Director Australia & New Zealand

Luke Murray

Luke is an expert project manager, construction manager and building designer who has spent the last two decades working across Australia, New Zealand, London, Singapore, Hong Kong, and mainland China (Macau and Shanghai). Luke has worked with Fortune 500 companies to expand their presence, brand and facilities across Asia and Australia, and has experience with large scale retail and commercial developments. Luke brings deep skills in construction management in various cultural contexts and is passionate about bringing brands to life through innovative design, and creating high quality spaces for staff and customers.

Operations Director Southeast Asia

Frank Taravella

Frank joins Crystal Clear Management with over twenty years of experience living and working across
the Asia-Pacific region and in the United States. He has successfully led teams in Japan, Indonesia, and the Philippines, worked as a diplomat in Thailand, and advised executive-level U.S. policy makers in Washington D.C. Frank earned a master's degree in International Relations from Troy University, a bachelor's degree in Behavioral Science from the United States Air Force Academy, and is fluent in Thai language.

Operations Manager Thailand

Kamontip Naklompa (Yui)

Yui is a senior representative for CCM Thailand. She has built and been leading a strong team to support our clients on daily requirements as well as prepare and organize for any unexpected issues. With many years of experience in the interior sectors, Yui is delivering exceptional quality of work that truly reflects on her knowledge, skills and abilities in facilities management.

Operations Manager Hongkong

Ian Leung

A successful Hong Kong businessman, Ian has a strong multi-cultural background, and a CV that spans the US and Asia. Ian has two decades of experience covering all aspects of marketing and operations, and is especially passionate about the design and construction industry. He has long centered his work around bridging Hong Kong, Macau, China and rest of the globe, integrating strategic planning, platform development, quality improvement planning, and customer relations.